The next morning I requested to talk with the manager, or whomever was in charge. There was nobody there in leadership, so I talked with the desk clerk about the incident. She was genuinely concerned, and said she was sorry that happened. She said the manager wouldn’t come in until the next day, but that the owner would be at the hotel in about 30 minutes. I said I definitely wanted to talk with the owner about the incident to see what he would do about it. When I finished packing and was ready to check out, I checked back with the desk clerk. She said the owner had just arrived. I awaited while she went to talk with him. She returned and told me that the owner said all he could do was to offer a 5% discount (on the bill I had paid when I checked in). This would have amounted to less that $5. I told her that it was unacceptable. I asked for a full refund, and asked to talk with the owner myself. I did not raise my voice, and kept in control of myself even though I was quite upset. I wanted the owner (or a manager) to hear my story and distress first hand. My hope was that he would apologize directly to me, to offer reasonable compensation, and would tell me his plan to assure that this would never happen to any guest again.
A very quiet place to stay. The breakfast food was good. A paved trail for use by walkers and bikers goes right in front of the facility. I am told that the trail is 8 miles long. There is good water pressure and lots of warm water for showering. Each room is offered a rocker outside of the room in order to help each guest enjoy the scenery.
Stay here at your own risk!
Hotel is located in a beautiful area of the Smokies away from most of the tourist traffic. Breeakfast was good. Room was clean. Beds were not as comfortable as most other Best Westerns at which I have stayed. Problems with my bill and getting a copy of the corrected receipt left me with a bad impression of this hotel.
On Sunday October 22, 2017, I stayed at the Best Western Cades Cove Inn. After a long day of traveling and spending time in the nearby National Park, I looked forward to soaking in the whirlpool tub. I filled the tub with hot water and tossed in a washcloth. Neither my wife nor I had used any towels or washcloths yet. After a relaxing soak, I reached into the water, pulled out the washcloth to use it for the first time, and wiped my sweaty face. As I was taking the white washcloth away from my face, I noticed numerous brown streaks on that side of the cloth. To my horror, I realized that it was not just old stains that couldn’t be washed out. It was feces streaks, complete with small particles of solid human waste! I had been soaking in swirling water with that soiled washcloth, then wiped my face with it. How disgusting! It grossed me out to think of what had just happened, and very upset that the hotel would make such a mistake--of putting out a soiled washcloth for use by the next hotel guest. It had obviously not been washed in the laundry, as it couldn’t have been so soiled if it had. This lack of proper action is a huge health risk!
The desk clerk (who was doing her best) went to talk with him again. The owner was outside using a string trimmer in the rain. She quickly returned saying the best he could offer was a 10% refund. He did not honor my request to talk with him. He did not apologize, nor send a message of apology. He did not take the time to see me at all. I did not hear any plan for taking care of this health risk. Instead, he offered less than $10 (10%) for my distress and emotional pain.
Since it was very late at night, and the hotel manager was not on duty, I resolved to talk with the manager in the morning. The rest of the time before I went to bed, I couldn’t keep this incident out of my head. During the night, I awoke several times, and lay awake for a while thinking about it, too. It was not a restful night.
Best Western Cades Cove Inn is a well maintained, clean and reasonably priced facility. We appreciated the clean, comfortable room and the full breakfast that was available every morning.
Overall, very clean and a better than average breakfast. Modern look. The exhaust fan in the bathroom didn't work. The room did not have carpet, which some may not like, but it was OK because I was at least assured that the floor was ckean. A doormat would have been helpful. Overall a good stay for me. Right on the bike trail and not far from the Smoky Mtn Natl Park.
I did not accept that offer either, as I did not think it was fair or reasonable for the situation. So, I left the Best Western Cades Cove Inn, and do not intend to ever return.
Best Western Cades Cove Inn is a US Lodging based in Townsend, Tennessee. Best Western Cades Cove Inn is located at 7824 E Lamar Alexander Pkwy, Townsend, TN 37882, USA.
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